Frequently Asked Questions
Everything you need to know about your Velocity gear and orders.
How long does shipping take for high-performance gear?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the next competition.
What is Velocity's return policy for sports equipment?
We offer a 30-day trial period. If your gear doesn't improve your performance or fit perfectly, you can return it in its original packaging for a full refund.
How do I know which size is right for me?
Each product page features a comprehensive 'Size & Fit' guide. We recommend measuring yourself according to the chart to ensure optimal aerodynamic performance.
Are Velocity products covered by a warranty?
Yes, all Velocity hardware and apparel come with a 1-year manufacturer warranty covering any defects in materials or craftsmanship under normal athletic use.
Do you offer team discounts for bulk orders?
Absolutely. If you are looking to outfit a team or club, please contact our Velocity Pro Sales department for specialized bulk pricing and customization options.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Klarna and Afterpay to help you get your gear now and pay later.